MDLIVE Launches CareLink, a New Product to Help Health Plans and Systems Enhance Quality Performance Ratings Through Telemedicine

Virginia-Based Optima Health Introduced as Pilot User of CareLink

Sunrise, Fla., April 16, 2019 (GLOBE NEWSWIRE) — MDLIVE Inc. today announced the launch of CareLink, a first-of-its-kind solution that enables health plans and systems to improve a variety of clinical quality metrics, including both HEDIS® scores and Star Ratings using MDLIVE providers and technologies. The result is better care for patients, improved outcomes and accurate reimbursement associated with these quality metrics.

In addition, MDLIVE welcomes Optima Health as one of the pilot users of CareLink. Sam Basta, M.D., Senior Medical Director, Clinical Integration at Optima Health said, “One of our goals is to ensure that our clinical quality performance ratings reflect the outstanding care that our physician network delivers to our members. I believe the convenience and access of MDLIVE’s CareLink will make it an important pillar in our Population Health and Quality Improvement platform and in helping our organization achieve this goal.”

MDLIVE delivers the CareLink telehealth services through its Care Connector Portal, making it easy for care coordinators to schedule online appointments for their members. The MDLIVE extensive provider network is accessible online at a patient’s convenience to deliver quick, efficient, high-quality virtual consults. And by improving a variety of quality metrics, the CareLink solutions results in a range of benefits to a health plan or health system, including:

  • Increased reimbursements and bonuses
  • Improved quality metrics allowing for better positioning and marketing
  • Positive influence of potential new employer groups
  • Improvements in patient safety and outcomes
  • Increases in program enrollment
  • Overall lower costs as compared to in-person visits

“Improved patient outcomes, increased member engagement and lower overall healthcare costs are clear advantages that MDLIVE’s CareLink can deliver to both health plans and health systems,” said Rich Berner, CEO of MDLIVE. “Telehealth is the future of healthcare and provides benefits to patients, healthcare providers and plans that traditional office-based models cannot offer alone. We are pleased that Optima Health is taking advantage of our extensive online provider network and innovative telehealth platform, and we look forward to rolling out this initiative with other health plans and systems this year throughout the U.S.”

MDLIVE representatives will discuss CareLink and other new products at the American Telemedicine Association (ATA) 2019 Annual Conference and Expo in New Orleans. During ATA, attendees can visit the MDLIVE team at booth No. 2127 in the exhibit hall of the Ernest N. Memorial Convention Center. Click here to schedule a meeting with an MDLIVE representative or to submit a request for someone from the MDLIVE team to contact you.

About Optima HealthOptima Health, based in Virginia, provides health insurance coverage to more than 510,000 members. With more than 30 years of experience, Optima Health offers a suite of commercial products including consumer-directed, employee-owned and employer-sponsored plans, individual health plans, employee assistance programs and plans serving Medicare and Medicaid enrollees. Its provider network features 26,000 providers including specialists, primary care physicians and hospitals across Virginia. Optima Health also offers programs to support members with chronic illnesses, customized wellness programs and integrated clinical and behavioral health services, as well as pharmacy management—all to help members improve their health every day. The company’s goals are to provide better health, be easy to use and offer services that are a great value. To learn more about Optima Health, visit


MDLIVE was founded on the principle that healthcare should be simple, fast and uncomplicated. Since 2009, the company has remained steadfast in its mission to deliver high-quality, convenient and cost-efficient care to patients and organizations across the United States. Through MDLIVE’s comprehensive telehealth platform, millions of people are empowered with 24/7/365 access to the company’s network of board-certified internists, family practitioners, pediatricians, emergency room specialists, dermatologists, psychiatrists, and counselors. The company constantly looks to break scientific and industry barriers by pairing cutting-edge technologies, automation philosophies and evidence-based content with a vision to improve both efficiency and quality. At the same time, Sophie, MDLIVE’s personal health assistant, aims to improve the consumer experience via a multi-channel approach that can evolve quickly as new technologies become available. MDLIVE’s HIPAA- and PHI-compliant, cloud-based platform gives registered users access to virtual consultations through secure online video, phone or the MDLIVE app.

To learn more about how MDLIVE is using telehealth innovations to improve the delivery of healthcare, visit, download our mobile app or text “Sophie” to MLIVE (635483) to register.

Stay connected with MDLIVE and see its latest news on social media. Follow MDLIVE on TwitterFacebook and YouTube.